Refund Policy
Refund Policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
Eligibility
To be eligible for a refund:
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The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
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You must provide a receipt or proof of purchase.
In most cases, we do not require you to return the item. However, we reserve the right to request photos or additional proof before approving a refund.
To start a refund request, contact us at care.velourarings@gmail.com.
Please do not send any items back unless specifically instructed.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll review your request and make it right, often without requiring a return.
Non-Refundable Items
We do not offer refunds on the following items:
If you’re unsure whether your item qualifies, feel free to reach out to us.
Exchanges
We do not process direct exchanges. If you need a different size or product, you may request a refund (if eligible) and place a new order.
European Union 14-Day Cooling Off Period
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days without justification. No returns are required unless otherwise specified.
Refunds
Once your request is reviewed and approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at care.velourarings@gmail.com.
